Privacy Policy

This Privacy Policy sets out what information we (Carvan Trips) collect, how we collect it, and what we do with it. Our Privacy Policy applies to you in all your dealings with us and you must ensure that others you represent are aware of the content of our Privacy Policy. We have taken all reasonable steps to protect your information.


Your information is a combination of data such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including your social preferences, interests and activities and any information about other persons you represent (such as those on your booking). Your information is collected when you request information from us, contact us (and vice versa), make a booking, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media and any other engagement we or our business partners have with you. We will update your information whenever we can to keep it current, accurate and complete.


We use this data for the purpose of providing you with our services, including your flight, holiday, security.

We may collect and process your information for the purposes set out below and disclose the same to our suppliers for business purposes and also to companies and our service providers who act as "data processors" on our behalf.

These purposes may include, but not limited to, administration, service, quality and improvement-related activities, customer care, product innovation and choice, business management, operation and efficiencies, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, advertising and marketing, loyalty programmes, profiling customer purchasing preferences, activities and trends. 

If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.

We may from time to time contact you with or make available to you (directly or indirectly) information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. We will tailor the information you receive or see; this will enable us to make available to you more personalised and relevant communications. We may use innovative technologies and work with business partners to achieve this. 

We will assume you agree to email when you make an e-booking or provide us with your email in other situations such as in-store, competitions, promotions, prize draws and social media. 

If you do not wish to receive such information you have the option to unsubscribe from our emails.


By using our website(s), you consent to our use of cookies. 

Our website(s) may contain links to third-party websites or micro-sites not controlled or owned by us. It is your responsibility to check the status of these sites before using them.


To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record:

(1) telephone calls; (2) activities using CCTV in and around our premises; (3) transactions and activities at all points of contact; and (4) web, social media and app traffic, activities, etc. All recordings and derivative materials are and shall remain our sole property.


Any changes to this Policy will be either posted on our website or made available on request. 

Privacy Policy: September 2016