COLLECTING YOUR INFORMATION
Your information is a combination of data such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including your social preferences, interests and activities and any information about other persons you represent (such as those on your booking). Your information is collected when you request information from us, contact us (and vice versa), make a booking, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media and any other engagement we or our business partners have with you. We will update your information whenever we can to keep it current, accurate and complete.
USING YOUR INFORMATION
We use this data for the purpose of providing you with our services, including your flight, holiday, security.
We may collect and process your information for the purposes set out below and disclose the same to our suppliers for business purposes and also to companies and our service providers who act as "data processors" on our behalf.
These purposes may
include, but not limited to, administration, service, quality and
improvement-related activities, customer care, product innovation and choice,
business management, operation and efficiencies,
re-organisation/structuring/sale of our business (or group companies), risk
assessment/management, security, fraud and crime prevention/detection,
monitoring, research and analysis, social media, reviews, advertising and
marketing, loyalty programmes, profiling customer purchasing preferences, activities
If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.
We may from time to
time contact you with or make available to you (directly or indirectly)
information on offers of goods and services, brochures, new products,
forthcoming events or competitions from our holiday divisions and our group
companies. We will tailor the information you receive or see; this will enable
us to make available to you more personalised and relevant communications. We
may use innovative technologies and work with business partners to achieve
We will assume you agree to email when you make an e-booking or provide us with your email in other situations such as in-store, competitions, promotions, prize draws and social media.
If you do not wish to receive such information you have the option to unsubscribe from our emails.
Our website(s) may contain links to third-party websites or micro-sites not controlled or owned by us. It is your responsibility to check the status of these sites before using them.
To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record:
(1) telephone calls; (2) activities using CCTV in and around our premises; (3) transactions and activities at all points of contact; and (4) web, social media and app traffic, activities, etc. All recordings and derivative materials are and shall remain our sole property.
CHANGES TO THIS POLICY
Any changes to this
Policy will be either posted on our website or made available on request.